Our Policies
BBQGrills.com is owned and operated by Malt & B Inc. All purchasing transactions take place over a secure connection. This means that while technically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible. You can rest assured that your data security is our highest priority. All online transactions typically exceed standard information security best practices and are conducted over a secure connection using the latest encryption technologies, ensuring you the best security during your shopping experience.
As for personal information, we will not give any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us at (855) 341-3312.
Item Info & Pricing
BBQGrills reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, BBQGrills will NOT refund the difference to the customer. In some instances, we may show a picture that does not exactly match the product but helps illustrate what it will look like. For example, if a grill cover is shown on our website as being black, but you received it in grey. In these instances, we will ship you the item you ordered (even though it may be slightly different than the image). Please always check the product information and specs before you purchase.
Exclusions for Discounts & Coupon Codes
Please note that specific discounts or promotional coupon codes may not work for all brands. Some of our products are already set to the minimum price the manufacturer will allow us to advertise, as per Minimum Advertised Price (MAP) policy.
Unless specifically stated otherwise, the brands below are excluded from BBQGrills.com discounts or promotional coupon codes due to the manufacturer’s Minimum Advertised Price (MAP) policies. Should you enter a valid coupon code for one of the manufacturer’s products on this list, the code will alert you that it is not valid. If you’re purchasing several brands of products, the products eligible for the discount will apply said discount, while the others will not:
Please contact a BBQGrills.com representative at (855) 341-3312 with any questions regarding comparable products.
Price Match Policy
If you find a lower price on the exact item at a local or online retail competitor (including shipping and delivery fees), just show us the competitor's current ad, a printout or photo and we'll match their price. For more details view our Price Match Policy.
Offer Details & Exclusions for Discounts & Coupon Codes
Please note that a promotional coupon code may not work for all brands. Some of our products are already set to the minimum price the manufacturer will allow us to advertise, as per our MAP (Minimum Advertised Pricing) agreement with our vendors. Unless specifically stated otherwise, the brands below are excluded from BBQGrills promotions and special offers due to the manufacturer's Minimum Sell Price policies. Should you enter a valid coupon code for one of the manufacturer's products on this list, the code will alert you that it is not valid.
**Coupon codes and discount offers cannot be combined, one coupon code per order.**
Free Shipping Offer Details
A Free Shipping promotional code (coupon code) may be combined with other offers unless specifically stated otherwise. Any free shipping offer via promotional coupon applies only to standard shipping policies. The offer is not valid on previous purchases and cannot be applied retroactively.
BBQGrills.com Shipping Policy
Free Shipping on most orders over $99**
$9.95 Flat-Rate Shipping
Orders under $99 ship for only $9.95!
We allow returns on all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred). Certain items are excluded from this policy, see more
No Restocking Fee
We don't charge a restocking fee with any returned product.
Canadian Orders
We do not ship items directly to Canada. However, we will ship to your desired US-based freight forwarder. Certain taxes and transit fees may apply to your order, you'll be responsible for those. Please call (855) 341-3312 for more information.
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This flat rate or free shipping policy applies to products only shipped in the contiguous 48 states. BBQGrills reserves the right to choose delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of an LTL freight shipment, standard shipping includes curb-side delivery and lift gate service. If special considerations are required for curb-side delivery (ex: hard to reach areas such as limited access areas, rooftop condos, etc), these special considerations will be an additional fee and are not included in the standard shipping policy.
Please call (855) 341-3312 for more information.
** Not all items qualify for our Shipping Program. Some orders like 'Call to Order' items, BBQ Islands and Custom-Made products may be charged with a variable shipping fee.
Shipping Policy Details
Our in-stock orders will take around 7-10 business days to reach a customer. Any custom order items, BBQ islands, or 'made to order' products will take approximately 6-8 weeks. Direct shipments are made to continental U.S. locations only. Special provisions apply to shipments to Alaska, Hawaii, and Canada, as outlined below.
BBQGrills does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations (Contiguous 48 States), except for Alaska and Hawaii. Shipments to Alaska and Hawaii are not eligible for free shipping, and the customer is responsible for all, shipping costs, duties and tariffs on shipments to those states.
We use UPS for smaller items, and larger items go LTL freight. We reserve the right to choose which freight carrier ships your shipment. We do not, however, control the shipping companies (LTL Freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time.
All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via LTL freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, BBQGrills can not be held responsible for damages that may occur during delivery.
Remote or hard-to-reach areas (example: rooftop condos, etc.) may incur additional shipping fees. This applies to items shipped free and regular priced shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.
It is the customer's responsibility to inform us of any problems with this type of delivery at the time of purchase. BBQGrills is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge and is not necessarily available even if the customer is willing to pay more for it.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
Shipping Outside of the Continental U.S.
All shipments to Alaska and Hawaii are sent via UPS 2-Day, and as such require an individual quote. When the order is placed via the phone, you will be notified of the extra shipping before you place your order.
We do not ship items directly to Canada, however, we will ship to your desired US-based freight forwarder. We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes. You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to the final destination. Please call (855) 341-3312 for assistance.
Delivery Inspection
Very few of our deliveries have external or internal damage and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:
IMPORTANT: You have 48 hours to call us at (855) 341-3312 to report any damage.
STANDARD DELIVERY
If your shipment arrives through a typical delivery service such as UPS, you have 48 hours to call us at (855) 341-3312 to report the damage.
FREIGHT DELIVERY
If you authorize the freight company to leave freight without a signature, BBQGrills cannot be held liable for any damages or missing pieces. Leaving a note for the delivery driver is the same as signing for your products in good condition.
If your order ships via freight, please follow these steps:
Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.
If a pallet(s) or piece(s) is missing:
- Note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces. Item # (47629) is missing from shipment"
- Call us at (855) 341-3312 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company and/or manufacturer to locate the missing pallets/pieces or replace them.
Inspect the packaging for external damage.
If you notice exterior damage:
- Open the box and inspect for concealed damage before signing the delivery receipt. If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note "damaged" on the delivery receipt, call us immediately at (855) 341-3312. If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible.
- Note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing.
PLEASE NOTE: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.
If there is no visible external damage, please sign for your freight.
Please inspect your items for concealed damage after the driver has left.
IMPORTANT: You have 48 hours to call us at (855) 341-3312 to report any damage.
30 Day No-Stress Returns
Hassle-Free Returns
Returns & Refunds
Not satisfied with your purchase? No problem! We offer a 30-day stress-free return policy because your satisfaction is our top priority.
30
Day Return Window
Plenty of time to decide if you love it
$0
Restocking Fees
Most charge 25%—we think that's ridiculous!
Easy Process
Call or submit a form—we handle the rest
How to Return an Item
1
Contact Us
Call us or fill out the return request form below
2
Get RMA Number
We'll provide a Return Merchandise Authorization number
3
Ship It Back
Pack the item securely and ship it to us
4
Get Refunded
Refund processed within 5-7 business days of receipt
Return Policy Requirements
To qualify for a return, please ensure the following conditions are met:
- Item must be returned within 30 days of the delivery date
- Product must be new, unused, and unassembled
- Item must be in original packaging and "resalable" condition
- All original accessories, manuals, and parts must be included
- You must obtain an RMA number before shipping
Important Notes
- Original shipping costs are non-refundable
- Return shipping costs are the customer's responsibility
- Assembled, used, or damaged items cannot be returned
- Custom or special-order items may have different return policies
- Defective items may qualify for warranty replacement instead
Start a Return Request
Ready to initiate a return? Fill out the form below with your order details and reason for return, and our team will get back to you with your RMA number and return instructions.
Need immediate assistance? Call our customer service team at
(855) 341-3312, Monday-Friday, 8:30am - 5pm PST. We're here to help make your return as smooth as possible!
Sales/Use Tax
Per the State of California, any order that is being
shipped and delivered to California must be charged with sales tax. If an order is being shipped to any of the other 49 states not listed in this section, no sales tax will be required to collect on the order. Example, an order that is being billed to California but shipped to Nevada will not be charged sales tax. Sales tax in California is collected by County, BBQGrills.com is established in the Contra Costa county and charges a 8.5% sales tax. Sales Tax is subject to change. All sales are subject to a FOB Destination clause which means the title passes when the product is delivered. If you have any issues with our sales and use tax policy, you can feel free to contact the CDTFA (California Department of Tax and Fee Administration) at
1-800-400-7115, just be sure to have a cold drink and a snack...it might take a while!
Per the State of Florida, any order that is being
shipped and delivered to Florida must be charged with sales tax. If an order is being shipped to any of the other 49 states not listed in this section, no sales tax will be required to be collected on the order. Example, an order that is being billed to Florida but shipped to Nevada will not be charged sales tax. Sales tax in Florida is a flat fee of 6% sales tax. Sales Tax is subject to change.
SMS Usage and Privacy Policy
The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
