We allow returns on all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred). Certain items are excluded from this policy, see more
No Restocking Fee
We don't charge a restocking fee with any returned product.
We do not ship items directly to Canada. However, we will ship to your desired US-based freight forwarder. Certain taxes and transit fees may apply to your order, you'll be responsible for those. Please call (855) 341-3312 for more information.
This flat rate or free shipping policy applies to products only shipped in the contiguous 48 states. BBQGrills reserves the right to choose delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of an LTL freight shipment, standard shipping includes curb-side delivery and lift gate service. If special considerations are required for curb-side delivery (ex: hard to reach areas such as limited access areas, rooftop condos, etc), these special considerations will be an additional fee and are not included in the standard shipping policy.
Please call (855) 341-3312 for more information.
** Not all items qualify for our Shipping Program. Some orders like 'Call to Order' items, BBQ Islands and Custom-Made products may be charged with a variable shipping fee.
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BBQGrills.com is a trusted online retailer of high-quality Outdoor Kitchen Equipment, BBQ Grills, Patio Heaters and Outdoor Patio products! With over a decade of experience in our industry, you can trust that you'll receive the highest in customer service and satisfaction.